Refund policy

At Momipop, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund Policy below.

By placing an order on www.momipop.co, you agree to the terms outlined in this Refund Policy.

1. Eligibility for Refund

You may be eligible for a refund if:

You receive a damaged or defective product.
You receive the wrong item.
Your order is lost during shipping and cannot be delivered.
The product is significantly different from what was described on our website.

To qualify for a refund, you must contact us within 7 days of receiving your order.

2. Non-Refundable Items

Refunds will not be provided for:

Products damaged due to misuse or improper handling.
Items returned without prior approval.
Products showing signs of use, washing, or alteration.
Items without original packaging, tags, or accessories.
Gift cards, promotional items, or clearance products (unless received damaged or defective).

3. Refund Request Process

To request a refund, please email us at easternlifestylepvtltd@gmail.com with the following details:

Order Number
Customer Name
Description of the issue
Clear photos or videos of the product (if applicable)

Our support team will review your request and respond within 2–3 business days.

4. Refund Approval

Once your refund request is approved:

You will receive confirmation by email.
The refund will be processed using the original payment method whenever possible.
Depending on your bank or payment provider, the refunded amount may take 5–10 business days to appear in your account.

5. Return Shipping

If a return is required before a refund can be processed:

We will provide return instructions after reviewing your request.
Customers may be responsible for return shipping charges unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service for returned items.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return or refund if your order meets the eligibility requirements outlined in this policy.

7. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider or payment service, as processing times may vary.
Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing easternlifestylepvtltd@gmail.com.

Please include:

Your Order Number
Photos of the product
Photos of the packaging
A brief explanation of the issue

We will investigate the matter and provide an appropriate resolution, which may include a replacement, exchange, or refund.

9. Changes to This Refund Policy

Momipop reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated revision date.